FAQ

Are my details secure?
Sensitive information like your credit card details are protected by above industry standard.

Can I cancel my order?
To cancel or edit your order, please contact our office ASAP. Please note, if your order has already been shipped, return postage is at buyer's expense.

For full details on our refunds and exchange policy, click here.

How do I get a copy of my order?
You should have received an email invoice when you placed your order through our online checkout.
If you also have an account (or created one at checkout), you can login to , and go straight to Order History to view your order details, a printable invoice and your shipping information and tracking ID.
If you did not receive your invoice via email and do not have an online account, please contact us and we can email you another copy. 

I found a bug in your website!
Argh! We do our best to eradicate all bugs, but unfortunately sometimes they do happen; particularly after an update or our latest site improvement. To report a bug, please contact us and select 'bug report' from the subject list. Your report will be sent straight to a system administrator.

If the issue is preventing you from completing an order, please contact us immediately at the office and we will resolve the issue for you straight away. 

I would like a refund or exchange…what do I do?
The Adelaide Store accepts items for a refund/exchange within 14 days from purchase and MUST be accompanied with proof of purchase. For full details about our refunds and exchange policy, please click here

To organise an exchange, either contact us or call your local campus. Our contact details can be found here

When will my order arrive?
All orders are sent via Australia Post. When you opt for your order to be delivered, we will send you a tracking ID #, to keep an eye on how your order is progressing. Click here for more information on standard transit times, or to track your order via the Australia Post website. 

Why should I create an account?

• It's free! 
• It makes for a faster checkout (with your details saved and pre-filled)  
• It allows you to monitor your orders 
• It allows you to create a saved wishlist for future orders