Sensitive information like your credit card details are protected by above industry standard, 128bit encryption provided by GlobalSign®. 

To cancel or edit your order, please contact our office ASAP. Please note, if your order has already been shipped, return postage is at buyer's expense. 

For full details on our refunds and exchange policy, click here.

You should have received an invoice when you first placed your order through our online checkout. 

If you also have an account (or created one at checkout), you can login to My Account, and go straight to "My Order History" to view your order details, a printable invoice and your shipping information and tracking ID. 

If you did not receive your invoice via email and do not have an online account, please contact us and we can email you another copy. 

Argh! We do our best to eradicate all bugs, but unfortunately sometimes they do happen; particularly after an update or our latest site improvement. To report a bug, please send us an email and select 'bug report' from the subject list. Your report will be sent straight to a system administrator.

If the issue is preventing you from completing an order, please contact us immediately at the office and we will resolve the issue for you straight away. 

The Adelaide Store accepts items for a refund/exchange within 14 days from purchase and MUST be accompanied with proof of purchase. For full details about our refunds and exchange policy, please click here

To organise an exchange, either send us an email or call your local campus. Our contact details can be found here.

All orders are sent via Australia Post. When you opt for your order to be delivered, we will send you a tracking ID #, to keep an eye on how your order is progressing. Click here for more information on standard transit times, or to track your order via the Australia Post website. 

  • It's free!
  • It makes for a faster checkout (with your details saved and pre-filled) 
  • It allows you to monitor your orders
  • It allows you to create a saved wishlist for future orders

And.. most importantly..

Creating an account allows you to register a Adelaide University Union membership card for an automatic 10% discount at the checkout.

As well as getting a 10% discount at The Adelaide Store, an Adelaide University Union Membership entitles you to discounts on and off campus, exclusive events and much more..

For full details, click here.